Reference

The Terms Behind Your Wallet

Everything you do with your account wallet, from opening it to funding it through bKash, Nagad or Rocket and taking money back out, runs on one written agreement, and this page is that agreement laid out in plain order.

One written agreementWallet-linked accountbKash, Nagad, RocketUpdates posted here
8upbet The Terms Behind Your Wallet
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Where to Raise a Terms Question

Questions about a clause are easier to settle in chat than by email, so start there. Open your account wallet, tap the help icon, and the chat window carries your account reference already, which saves us asking you to repeat yourself. For anything you want on record, write to our support mailbox and quote the section of this agreement you are asking about. If a deposit or withdrawal is stuck, keep the bKash, Nagad or Rocket transaction ID handy; support can trace a wallet transfer from that ID alone and tell you what our deposit log shows on your side.

Account Chat Sign in, open your wallet and tap the help icon. Chat picks up the thread with your account already attached, so you can quote a clause and get a straight answer on it.
Support Mailbox Prefer writing? Send the clause number and your registered mobile number. A written reply helps when you want the answer kept on record somewhere you can find it later.
Wallet Trace Desk Stuck bKash, Nagad or Rocket transfer? Send the transaction ID from your wallet app. We match it against the deposit log and tell you exactly what your account shows.
YOUR DATA, YOUR CALL

How 8upbet Handles Your Data

Your account details stay with us and are used to run the account, clear payments and keep the records we are required to hold. We do not sell them. Cookies keep you signed in on your phone and remember your language choice; clear your browser data and you simply sign in again with a code. Change your password from account settings whenever you like, and a new device always asks for a fresh SMS code. If you want a copy of what we hold, or something corrected, send the request from your registered mailbox and we will confirm it in writing once the identity check clears.

Data We Keep

Name, mobile number, wallet details and deposit records. Enough to run your account and answer a payment query, held while the account is open and for the record period after closure.

Cookies on Sign-In

One session cookie keeps you signed in on your phone, a second remembers your language. Clearing browser data signs you out and changes nothing else about the wallet.

Account Security

Your password is yours alone. A new device triggers a fresh code by SMS, so a stolen password without your phone still will not open the wallet or move a taka.

Change Requests

Ask for a copy of your data, a correction or full closure from your registered mailbox. We reply in writing once the identity check clears and any open wallet transfer settles.

Questions You Send Us About Terms

These are the terms questions our support desk fields most often, answered the same way we would answer them in chat. If yours is not here, the answer usually sits in the payment or account clauses above, so scan those first, then message us with the clause number and your registered mobile number and we will point you to the line that settles it.

Yes. Ticking the box at sign-up is the acceptance, and it covers the account wallet as well as the lobby. Read the payment clauses before your first bKash, Nagad or Rocket deposit lands.

Because that is how we know the money is yours. A mismatch is the usual reason a withdrawal stalls, so fix the spelling in your wallet app before you send the request again.

No. One account per person, and duplicate sign-ups are closed with the balance held while we check. Message support if you think you have ended up with two by accident.

The new text replaces the old one on this page. Keep using the account after that date and you accept it; if you disagree, stop using the wallet and ask us to close it.

Yes. Ask from your registered mailbox, clear any open wallet check, and we send the remaining balance to your bKash, Nagad or Rocket number once verification finishes on our side.

Access depends on your local law and eligible regions, so check the rules that apply where you live before you deposit. We cannot make that call for you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.